Instatus - Had a major outage affecting our dashboard, API and private pages – Incidentdetails

Alle systemen operationeel

Had a major outage affecting our dashboard, API and private pages

Opgelost
Grote storing
Begon op meer dan 3 jaar geledenDuurde ongeveer 2 uur

Getroffen

Private status pages

Grote storing van 10:25 PM naar 12:31 AM

Dashboard

Grote storing van 10:25 PM naar 12:31 AM

API

Grote storing van 10:25 PM naar 12:31 AM

Notifications

Grote storing van 10:25 PM naar 12:31 AM

Email

Grote storing van 10:25 PM naar 12:31 AM

SMS

Grote storing van 10:25 PM naar 12:31 AM

Updates
  • Opgelost
    UTC
    Opgelost

    Issue was resolved by implementing a database restore! We will work on having documented steps to implement in case an unexpected database outage occurs so that we can resolve this quicker in the future.

  • Monitoring
    UTC
    Monitoring

    We had an unexpected outage affecting our AWS Aurora database cluster. This resulted in our customers not being able to login to their dashboard, access the API, or access private status pages for about 2 hours. We implemented a database restore as suggested by AWS, and services are back to normal again!

    aws-outage