Had a major outage affecting our dashboard, API and private pages

Resolved

Major outage

Started over 3 years agoNovember 09, 2022Lasted about 2 hours10:25 PMNovember 10, 202212:31 AMUTC

Affected

Private status pages

Dashboard

API

Notifications

SMS

Updates

Resolved
November 10, 2022 at 12:31 AMUTC
Resolved
November 10, 2022 at 12:31 AMUTC
Issue was resolved by implementing a database restore! We will work on having documented steps to implement in case an unexpected database outage occurs so that we can resolve this quicker in the future.
Monitoring
November 09, 2022 at 10:25 PMUTC
Monitoring
November 09, 2022 at 10:25 PMUTC
We had an unexpected outage affecting our AWS Aurora database cluster. This resulted in our customers not being able to login to their dashboard, access the API, or access private status pages for about 2 hours. We implemented a database restore as suggested by AWS, and services are back to normal again!

Instatus - Had a major outage affecting our dashboard, API and private pages – Incident details