Instatus - Had a major outage affecting our dashboard, API and private pages – Incident details

All systems operational

Had a major outage affecting our dashboard, API and private pages

Resolved
Major outage
Started almost 3 years agoLasted about 2 hours

Affected

Private status pages

Major outage from 10:25 PM to 12:31 AM

Dashboard

Major outage from 10:25 PM to 12:31 AM

API

Major outage from 10:25 PM to 12:31 AM

Notifications

Major outage from 10:25 PM to 12:31 AM

Email

Major outage from 10:25 PM to 12:31 AM

SMS

Major outage from 10:25 PM to 12:31 AM

Updates
  • Resolved
    Resolved

    Issue was resolved by implementing a database restore! We will work on having documented steps to implement in case an unexpected database outage occurs so that we can resolve this quicker in the future.

  • Monitoring
    Monitoring

    We had an unexpected outage affecting our AWS Aurora database cluster. This resulted in our customers not being able to login to their dashboard, access the API, or access private status pages for about 2 hours. We implemented a database restore as suggested by AWS, and services are back to normal again!

    aws-outage