Mar 13, 22:06:11 GMT+0
Identified -
We are continuing to work on a fix for this incident..
Mar 13, 22:23:20 GMT+0
Identified -
We're still working on fixing the issue.
The issue caused by new encryption and migration of API keys..
Mar 13, 22:54:01 GMT+0
Identified -
We're in the process of releasing a fix for all user accounts.
This is still in progress, so depending on your account, you maybe fixed or not..
Mar 13, 23:19:09 GMT+0
Resolved -
Issue is fixed now! We're sorry for the long duration!.
Feb 23, 19:05:00 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Feb 23, 19:30:00 GMT+0
Resolved -
We had issues creating and updating incidents due to a release that had bugs.
We rolled back these changes. Incident creation should be working normally now..
Feb 20, 10:05:15 GMT+0
Identified -
Our system sent incorrect custom domain validation emails.
If it's the first alert you get for a while, then your domain is correctly configured.
The false alarms and incorrect domain status on your dashboard seems to be caused by an incorrect CAA validation by our provider (Vercel)
We're still investigating the issue, and opened a support case with them.
But rest assured, your domains are correctly configured and there won't be any disruptions..
Feb 20, 10:56:01 GMT+0
Resolved -
The issue is now resolved. Your custom domain setup on your dashboard should look ok.
Vercel informed us that they rolled back a recent change they did, which should fix the issue..
Jan 2, 20:45:00 GMT+0
Identified -
We had an issue that showed a 404 error for public status pages.
Jan 2, 21:14:00 GMT+0
Resolved -
Issue is now fixed!.
Dec 21, 00:20:00 GMT+0
Identified -
We had issues with sending emails for some parts of the system, including login and some incident updates..
Dec 21, 12:20:39 GMT+0
Resolved -
We had issues with sending emails for some parts of the system, including login and some incident updates. The issue should be resolved now!.
Oct 10, 00:50:00 GMT+0
Identified -
Issues with new logins to the dashboard..
Oct 10, 01:35:00 GMT+0
Resolved -
Issue is now resolved!.
Sep 21, 19:30:00 GMT+0
Identified -
We're facing an issue where newly added custom domains won't be correctly setup.
We'll make sure to correctly setup your custom domains for you once the incident is resolved..
Sep 21, 22:31:15 GMT+0
Resolved -
Issue is now resolved!.
Aug 24, 16:40:00 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Aug 24, 17:52:40 GMT+0
Resolved -
There was a downtime with dashboard and API. It was caused by a Redis configuration issue. We fixed the issue now!.
Jul 17, 01:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 17, 01:22:54 GMT+0
Completed -
Maintenance is complete!.
Jul 17, 01:00:00 GMT+0
Identified -
We're changing our database structure to allow for new features.
We're aiming for 10-mins of downtime, but the maintenance window is 1-hour just in case.
The maintenance window is outside working hours, in a weekend.
Your public status pages will remain available for visitors. You won't be able to update them during the maintenance period, though..
Jul 16, 02:05:17 GMT+0
Completed -
Maintenance complete!.
Jul 16, 01:00:00 GMT+0
Identified -
We're changing our database structure to allow for new features.
We're aiming for 10-mins of downtime, but the maintenance window is 1-hour just in case.
The maintenance window is outside working hours, in a weekend.
Your public status pages will remain available for visitors. You won't be able to update them during the maintenance period, though..
Jul 16, 01:00:01 GMT+0
Identified -
Maintenance is now in progress.
Jul 7, 12:50:00 GMT+0
Monitoring -
There was a partial outage to our dashboard, API and private pages.
Jul 7, 13:20:00 GMT+0
Resolved -
Issues are now resolved.
Jun 13, 18:50:00 GMT+0
Monitoring -
Outages affecting two of our providers [AWS](https://health.aws.amazon.com/health/status) and [Vercel](https://www.vercel-status.com/incidents/cqkdqrzqkspm) caused difficulty updating status pages.
Jun 13, 19:30:00 GMT+0
Resolved -
Issue was resolved after about an 40 mins.
It was caused by an [AWS outage in us-east-1](https://health.aws.amazon.com/health/status) that in turn caused a [Vercel serverless function outage](https://www.vercel-status.com/incidents/cqkdqrzqkspm).
We use Vercel's functions to update your status pages. So we went on and changed our Vercel serverless functions to a more stable region to avoid issues like that in the future.
We'll also make sure to monitor issues like these more closely, so that we're able to make switching regions quicker..
Jun 1, 02:00:00 GMT+0
Identified -
We're planning to do a migration for groups, so that can support multiple levels.
We're aiming to cause zero downtime, but we're creating this maintenance just in case.
.
Jun 1, 03:02:17 GMT+0
Completed -
We just completed the migration! Multi-level groups feature is now out!.
May 24, 02:30:00 GMT+0
Identified -
We're planning to do a migration for components, so that can support multiple levels.
You'll be able to put components under components, under components, under components!
We're planning to cause zero downtime, but we're creating this maintenance just in case..
May 24, 02:30:01 GMT+0
Identified -
Maintenance is now in progress.
May 24, 03:51:21 GMT+0
Completed -
Maintenance completed! Feature will be released soon..
Apr 10, 12:34:00 GMT+0
Monitoring -
We're doing a big launch tomorrow!
While releasing updates and doing migrations, we triggered a 10-minute outage.
Stay tuned!.
Apr 10, 12:43:00 GMT+0
Resolved -
The issue has been resolved!
Super pumped for tomorrow's launch!.
Mar 16, 18:30:00 GMT+0
Monitoring -
We implemented a fix and are currently monitoring the result..
Mar 16, 18:40:00 GMT+0
Resolved -
Issue has been resolved in about 10 minutes.
Dec 13, 19:26:54 GMT+0
Identified -
We're currently facing issues with automatic scheduled maintenance starts, completes and reminders not triggering correctly.
We recommend not using them until we fix that issue.
We're working on it and we'll send you an update once it's fixed!.
Dec 15, 00:08:30 GMT+0
Monitoring -
We fixed this issue and monitoring the results!
We also moved to a more resilient way of doing these automations it in the future.
Thank you for your patience!.
Dec 15, 01:04:53 GMT+0
Resolved -
Maintenance automations issue is now resolved! Thank you for you patience..
Nov 9, 22:25:00 GMT+0
Monitoring -
We had an unexpected outage affecting our AWS Aurora database cluster.
This resulted in our customers not being able to login to their dashboard, access the API, or access private status pages for about 2 hours.
We implemented a database restore as suggested by AWS, and services are back to normal again!
![aws-outage](https://user-images.githubusercontent.com/1072229/200970859-bb2c0f41-c601-44ae-ae9b-54809feef76b.png).
Nov 10, 00:31:11 GMT+0
Resolved -
Issue was resolved by implementing a database restore!
We will work on having documented steps to implement in case an unexpected database outage occurs so that we can resolve this quicker in the future..
Oct 13, 17:30:00 GMT+0
Monitoring -
There is an issue with loading some public status pages.
It's due to a new code release that caused issues to some pages..
Oct 13, 17:52:38 GMT+0
Resolved -
We released a fix and everything is back up and running..
Sep 20, 18:25:00 GMT+0
Monitoring -
You may have been having trouble accessing the API, dashboard or private pages.
We implemented a fix for that and currently monitoring the result..
Sep 20, 18:35:00 GMT+0
Resolved -
Issue confirmed to be resolved!.
Aug 23, 21:10:00 GMT+0
Resolved -
We managed to restore the vast majority of data up until 4 hours before the incident.
Currently working on restore the remaining 4 hours..
Aug 23, 17:00:00 GMT+0
Identified -
For the past hours, we experienced issues accessing your dashboard, API & private pages.
This was caused by an accidental deletion of our data.
We managed to restore the vast majority of data up until 4 hours before the incident.
Currently working on restore the remaining 4 hours..
Jul 23, 18:05:00 GMT+0
Monitoring -
There was an issue with status page access for some supported languages.
We implemented a fix for this, and currently monitoring the result..
Jul 23, 18:25:17 GMT+0
Resolved -
Issue is now resolved!.
Jul 12, 08:30:00 GMT+0
Identified -
There was instability and issues accessing the dashboard.
Jul 12, 09:59:00 GMT+0
Resolved -
We resolved the issue!
Working on ways to mitigate that issue in the future!.
Jun 9, 12:20:00 GMT+0
Identified -
Mailgun was having [issues with email delivery](https://status.mailgun.com/incidents/gcm3zw1lvfl4).
That lead to some of our login emails and notifications delivered late to recipients.
Mailgun fixed the issue and they're currently monitoring the results..
Jun 10, 00:00:00 GMT+0
Resolved -
Mailgun resolved the issue earlier. Everything should be up and running!.
May 6, 06:30:00 GMT+0
Identified -
We are working on a fix for this incident..
May 6, 07:46:00 GMT+0
Resolved -
We resolved this issue.
Currently monitoring the results and working on long term solutions for it..
Apr 19, 11:00:00 GMT+0
Identified -
We recently migrated the dashboard to [dashboard.instatus.com](https://dashboard.instatus.com)
This introduced some issues with dashboard login, and the dashboard incidents list
If you're affected, we advise you to please try clearing your browser cookies (ones that have .instatus.com domain)
We're currently working on resolving the issues, in order to make the dashboard experience seamless for everyone.
Apr 20, 22:40:00 GMT+0
Monitoring -
We implemented a fix, and monitoring to see if the issues are 100% over.
Apr 20, 23:00:00 GMT+0
Resolved -
The issue is now resolved!.
Mar 1, 11:51:08 GMT+0
Monitoring -
We just fixed the issue for all pages!
If you're still facing it with your page, kindly contact [support@instatus.com](mailto:support@instatus.com) or [chat with us on slack](https://instatus.com/chat).
Mar 1, 12:21:58 GMT+0
Resolved -
No news is good news! Seems like it's resolved for everyone!
**Behind the scenes:**
Previously we moved free status pages from Vercel to AWS, due to high serverless function usage on Vercel.
Recently, Next.js [12.1](https://nextjs.org/blog/next-12-1?utm_source=next-site&utm_medium=banner&utm_campaign=next-website) was released with on-demand ISR, which meant we could use less serverless functions.
An opportunity to move everyone back to Vercel and provide a superior user experience for everyone.
As we moved free status pages back to Vercel, some subdomains just didn't work as expected. It was around 10% of free status pages.
We contacted Vercel and they responded that there were remaining aliases from these subdomains that pointed to (now) deleted projects. So, we deleted these aliases, and everything is now up and running! 🚀.
Feb 27, 09:48:00 GMT+0
Identified -
There's an issue where some status page subdomains don't resolve correctly to *.instatus.com.
This is affecting some customers who use the free plan.
We're currently working on it and will update you once we fix it.
If you happen to be affected, you can get it back early by contacting [support@instatus.com](mailto:support@instatus.com) or chat on slack at [instatus.com/chat](https://instatus.com/chat).
Jan 25, 15:53:00 GMT+0
Identified -
We are working on a fix for this incident..
Jan 26, 17:00:46 GMT+0
Monitoring -
Released a fix for this now, and it seems to be working. Currently monitoring the results to see if it's fixed for everyone.
If you're currently affected by this, please email support@instatus.com.
Jan 26, 17:35:07 GMT+0
Resolved -
Issue is resolved now!.
Jan 21, 14:56:00 GMT+0
Monitoring -
We implemented a fix and currently monitoring the result..
Jan 21, 15:58:12 GMT+0
Resolved -
Just resolved the issue with logging into the dashboard..
Jan 30, 23:40:00 GMT+0
Completed -
Maintenance has been completed.
Still doing some maintenance tasks behind the scenes, but there shouldn't be any problems with accessing services..
Jan 30, 23:01:00 GMT+0
Identified -
Maintenance is now in progress..
Jan 30, 23:00:00 GMT+0
Identified -
Will perform a necessary upgrade of our backend tech from Prisma 1 to 2.
This will take about 30 minutes. Your status pages will continue to load normally, but you won't be able to update them during that time..