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Had a major outage affecting our dashboard, API and private pages

Ratkaistu
Suuri katkos
Alkoi yli 3 vuotta sittenKesti noin 2 tuntia

Vaikutti

Private status pages

Suuri katkos alkaen 10:25 PM to 12:31 AM

Dashboard

Suuri katkos alkaen 10:25 PM to 12:31 AM

API

Suuri katkos alkaen 10:25 PM to 12:31 AM

Notifications

Suuri katkos alkaen 10:25 PM to 12:31 AM

Email

Suuri katkos alkaen 10:25 PM to 12:31 AM

tekstiviesti

Suuri katkos alkaen 10:25 PM to 12:31 AM

Päivitykset
  • Ratkaistu
    UTC
    Ratkaistu

    Issue was resolved by implementing a database restore! We will work on having documented steps to implement in case an unexpected database outage occurs so that we can resolve this quicker in the future.

  • Seurataan
    UTC
    Seurataan

    We had an unexpected outage affecting our AWS Aurora database cluster. This resulted in our customers not being able to login to their dashboard, access the API, or access private status pages for about 2 hours. We implemented a database restore as suggested by AWS, and services are back to normal again!

    aws-outage