Duration: 24 minutes

Affected Components: Private status pages, Dashboard

Dec 5, 08:48:00 GMT+0
Investigating - We faced issues affecting our private pages and dashboard logins caused by a [Cloudflare incident.](https://www.cloudflarestatus.com/incidents/lfrm31y6sw9q).

Dec 5, 09:12:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 46 minutes

Affected Components: Incident response, On-call, Slack app, API, Discord, Public status pages, RSS & Atom, Webhooks, Email, Public status pages, Slack, Microsoft Teams, SMS, Dashboard, Maintenance Automations, Google Chat, Private status pages, Uptime monitoring

Nov 18, 12:00:00 GMT+0
Identified - There's an outage in Cloudflare that resulted in a major outage to our API and dashboard. .

Nov 18, 13:46:23 GMT+0
Resolved - We re-routed from Cloudflare, and now our services should be accessible. We'll make sure we have a quicker system of re-routing in the future. Sorry for the outage!.

Duration: 13 minutes

Affected Components: Incident response, Slack, On-call, API, Webhooks, Email, Microsoft Teams, Discord, SMS, RSS & Atom, Dashboard, Maintenance Automations, Google Chat, Private status pages, Uptime monitoring, , Notifications →

Oct 25, 15:12:48 GMT+0
Completed - Maintenance has completed successfully..

Oct 25, 15:00:00 GMT+0
Identified - We'll switch our backend and API location to us-east-2 because it's usually more stable. We expect a 10 minute downtime that will affect our dashboard and API. Public status pages will continue to be available for your users..

Duration: 2 hours

Affected Components: Incident response, Private status pages, Maintenance Automations

Oct 20, 07:35:00 GMT+0
Identified - We faced issues with some of our services, including scheduled maintenance periods, private status pages, and adding incidents for some customes. This was caused by outages to our providers including AWS and Vercel..

Oct 20, 09:35:00 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 14 minutes

Affected Components: API, RSS & Atom

Oct 5, 17:32:27 GMT+0
Investigating - Public endpoints like /rss, /atom, /components.json, etc are unavailable due to a faulty release. We're currently fixing it and we will update you..

Oct 5, 18:46:13 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 6 minutes

Affected Components: Public status pages, Incident response, Slack, Public status pages, Slack app, On-call, Private status pages, API, Maintenance Automations, Webhooks, Email, Microsoft Teams, Discord, SMS, Google Chat, RSS & Atom, Dashboard, Uptime monitoring

Oct 5, 17:06:06 GMT+0
Completed - Maintenance has completed successfully..

Oct 5, 16:00:00 GMT+0
Identified - We'll be having a data migration in order to improve our performance. We expect no downtime, but we're scheduling this maintenance just in case..

Oct 5, 16:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 minute

Affected Components: Public status pages, Incident response, Slack, Public status pages, Slack app, On-call, Private status pages, Dashboard, API, Maintenance Automations, Webhooks, Email, Microsoft Teams, Discord, RSS & Atom, SMS, Google Chat, Uptime monitoring

Oct 4, 19:00:00 GMT+0
Identified - We'll be having a data migration in order to improve our performance. We expect no downtime, but we're scheduling this maintenance just in case..

Oct 4, 19:00:01 GMT+0
Identified - Maintenance is now in progress.

Oct 4, 19:01:25 GMT+0
Completed - We'll postpone the migration to Sunday once we're fully ready..

Duration: 1 hour and 10 minutes

Affected Components: Uptime monitoring

Aug 10, 14:20:00 GMT+0
Resolved - Issue is now fixed. We removed the incorrect records added during the incident..

Aug 10, 13:10:00 GMT+0
Identified - We had a buggy release that resulted in checks incorrectly marked as degraded.

Duration: 49 minutes

Affected Components: Private status pages, Dashboard

Jun 12, 20:03:00 GMT+0
Resolved - The issue is now resolved by them applying a fix that mitigated their upstream outage. Please feel free to continue monitoring [their incident](https://status.workos.com/)..

Jun 12, 19:13:40 GMT+0
Identified - There's a current issue with our upstream provider, WorkOS. Here's their [incident report.](https://status.workos.com/incidents/k9s870cktcsf) We use it for login via SSO as well as Directory Sync..

Duration: 10 minutes

Affected Components: Public status pages, Private status pages, Dashboard, Maintenance Automations, Discord, Google Chat, Slack, Webhooks, SMS, RSS & Atom, Microsoft Teams, Email, API

Apr 29, 17:25:00 GMT+0
Resolved - Sorry for the trouble. Issue is now resolved! .

Apr 29, 17:15:00 GMT+0
Identified - We had an issue affecting your ability to update your status pages via the dashboard or API. Private pages were also affected..

Duration: 10 minutes

Affected Components: Public status pages, Private status pages, Dashboard, Maintenance Automations, Discord, Google Chat, Slack, Webhooks, SMS, RSS & Atom, Microsoft Teams, Email, API

Apr 20, 21:00:00 GMT+0
Identified - We're planning a data migration during the weekend. Status pages will continue to be accessible, but you won't be able to do updates during the migration..

Apr 20, 21:10:00 GMT+0
Completed - Maintenance is now complete!.

Apr 20, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 29 minutes

Affected Components: Public status pages, Private status pages, Dashboard, API, Maintenance Automations, Discord, Google Chat, Slack, Webhooks, SMS, RSS & Atom, Microsoft Teams, Email

Apr 19, 21:28:37 GMT+0
Completed - Maintenance is completed successfully. Thank you for your patience!.

Apr 19, 21:00:00 GMT+0
Identified - We're doing an update during the weekend that requires data migration. We expect a downtime of 10 minutes on updates only. Status pages will continue to be available, but you won't be able to update them until maintenance ends..

Apr 19, 21:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 10 minutes

Affected Components: Dashboard

Mar 3, 15:30:00 GMT+0
Resolved - It's now been resolved. Was due to a project transfer that went wrong..

Mar 3, 15:20:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Duration: 14 minutes

Affected Components: Public status pages

Nov 10, 18:09:00 GMT+0
Resolved - Issue should be fixed now. It was caused by faulty transfer of project on our frontend provider..

Nov 10, 17:55:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 15 minutes

Affected Components: Dashboard

Sep 26, 15:40:00 GMT+0
Identified - We are continuing to work on a fix for this incident..

Sep 26, 15:55:00 GMT+0
Resolved - The issue has been resolved!.

Duration: 27 minutes

Affected Components: Public status pages, Private status pages

Aug 7, 19:24:00 GMT+0
Resolved - Everything should be working now!.

Aug 7, 19:54:03 GMT+0
Postmortem - Seems like all services are back to normal. Here's our provider's [incident. ](https://www.vercel-status.com/incidents/f6b2blrl5f5f)We're sorry for the downtime. In the upcoming days, we'll investigate alternatives that we can switch to in case this happens in the future..

Aug 7, 19:29:00 GMT+0
Monitoring - Services became unavailable again.

Aug 7, 19:43:00 GMT+0
Resolved - Issue was resolved again.

Aug 7, 19:18:00 GMT+0
Monitoring - All our components were unavailable due to an outage with our frontend hosting provider..

Duration: 1 hour and 30 minutes

Affected Components: Dashboard, Private status pages

Jul 16, 07:00:00 GMT+0
Resolved - Issue is now resolved.

Jul 16, 05:30:00 GMT+0
Monitoring - We did a faulty release that resulted in problems with new logins to Instatus dashboard as well as status pages..

Duration: 1 hour and 55 minutes

Affected Components: Private status pages

Jun 26, 05:15:00 GMT+0
Investigating - We had an issue were many private pages were returning 404 Not found page.

Jun 26, 07:10:00 GMT+0
Resolved - This was resolved earlier. This likely happened because of our frontend hosting provider. We're still investigating it with them..

Duration: 29 minutes

Affected Components: Public status pages, Private status pages

Mar 31, 05:21:03 GMT+0
Monitoring - The fix caused a temporary issue with custom domains, but we managed to solve it within a few minutes.

Mar 31, 05:30:12 GMT+0
Resolved - Issue is now resolved! We'll follow up with a post-mortem later in the day..

Mar 31, 05:07:42 GMT+0
Monitoring - We just fixed the issue temporarily via creating certificates from Cloudflare..

Mar 31, 05:01:28 GMT+0
Investigating - Status pages using a subdomain are currently facing an issue with SSL certificates. We're currently working on fixing the issue..

Duration: 1 hour and 13 minutes

Affected Components: API

Mar 13, 22:06:11 GMT+0
Identified - We are continuing to work on a fix for this incident..

Mar 13, 22:23:20 GMT+0
Identified - We're still working on fixing the issue. The issue caused by new encryption and migration of API keys..

Mar 13, 22:54:01 GMT+0
Identified - We're in the process of releasing a fix for all user accounts. This is still in progress, so depending on your account, you maybe fixed or not..

Mar 13, 23:19:09 GMT+0
Resolved - Issue is fixed now! We're sorry for the long duration!.

Duration: 25 minutes

Affected Components: API, Dashboard

Feb 23, 19:30:00 GMT+0
Resolved - We had issues creating and updating incidents due to a release that had bugs. We rolled back these changes. Incident creation should be working normally now..

Feb 23, 19:05:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Duration: 51 minutes

Affected Components: Dashboard, Email

Feb 20, 10:05:15 GMT+0
Identified - Our system sent incorrect custom domain validation emails. If it's the first alert you get for a while, then your domain is correctly configured. The false alarms and incorrect domain status on your dashboard seems to be caused by an incorrect CAA validation by our provider (Vercel) We're still investigating the issue, and opened a support case with them. But rest assured, your domains are correctly configured and there won't be any disruptions..

Feb 20, 10:56:01 GMT+0
Resolved - The issue is now resolved. Your custom domain setup on your dashboard should look ok. Vercel informed us that they rolled back a recent change they did, which should fix the issue..

Duration: 1 day and 5 hours

Affected Components: Public status pages

Jan 2, 21:14:00 GMT+0
Resolved - Issue is now fixed!.

Jan 2, 20:45:00 GMT+0
Identified - We had an issue that showed a 404 error for public status pages.

Duration: 12 hours and 1 minute

Affected Components: Dashboard, Email, Private status pages

Dec 21, 00:20:00 GMT+0
Identified - We had issues with sending emails for some parts of the system, including login and some incident updates..

Dec 21, 12:20:39 GMT+0
Resolved - We had issues with sending emails for some parts of the system, including login and some incident updates. The issue should be resolved now!.

Duration: 45 minutes

Affected Components: Dashboard

Oct 10, 00:50:00 GMT+0
Identified - Issues with new logins to the dashboard..

Oct 10, 01:35:00 GMT+0
Resolved - Issue is now resolved!.

Duration: 3 hours and 1 minute

Affected Components: Dashboard

Sep 21, 19:30:00 GMT+0
Identified - We're facing an issue where newly added custom domains won't be correctly setup. We'll make sure to correctly setup your custom domains for you once the incident is resolved..

Sep 21, 22:31:15 GMT+0
Resolved - Issue is now resolved!.

Duration: 1 hour and 13 minutes

Affected Components: Dashboard, API, Discord, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Microsoft Teams

Aug 24, 16:40:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 24, 17:52:40 GMT+0
Resolved - There was a downtime with dashboard and API. It was caused by a Redis configuration issue. We fixed the issue now!.

Duration: 23 minutes

Affected Components: Dashboard, API, Discord, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

Jul 17, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 17, 01:22:54 GMT+0
Completed - Maintenance is complete!.

Jul 17, 01:00:00 GMT+0
Identified - We're changing our database structure to allow for new features. We're aiming for 10-mins of downtime, but the maintenance window is 1-hour just in case. The maintenance window is outside working hours, in a weekend. Your public status pages will remain available for visitors. You won't be able to update them during the maintenance period, though..

Duration: 1 hour and 5 minutes

Affected Components: Dashboard, API, Discord, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

Jul 16, 01:00:00 GMT+0
Identified - We're changing our database structure to allow for new features. We're aiming for 10-mins of downtime, but the maintenance window is 1-hour just in case. The maintenance window is outside working hours, in a weekend. Your public status pages will remain available for visitors. You won't be able to update them during the maintenance period, though..

Jul 16, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 16, 02:05:17 GMT+0
Completed - Maintenance complete!.

Duration: 30 minutes

Affected Components: Dashboard, Discord, API, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

Jul 7, 13:20:00 GMT+0
Resolved - Issues are now resolved.

Jul 7, 12:50:00 GMT+0
Monitoring - There was a partial outage to our dashboard, API and private pages.

Duration: 40 minutes

Affected Components: Dashboard, Discord, API, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

Jun 13, 18:50:00 GMT+0
Monitoring - Outages affecting two of our providers [AWS](https://health.aws.amazon.com/health/status) and [Vercel](https://www.vercel-status.com/incidents/cqkdqrzqkspm) caused difficulty updating status pages.

Jun 13, 19:30:00 GMT+0
Resolved - Issue was resolved after about an 40 mins. It was caused by an [AWS outage in us-east-1](https://health.aws.amazon.com/health/status) that in turn caused a [Vercel serverless function outage](https://www.vercel-status.com/incidents/cqkdqrzqkspm). We use Vercel's functions to update your status pages. So we went on and changed our Vercel serverless functions to a more stable region to avoid issues like that in the future. We'll also make sure to monitor issues like these more closely, so that we're able to make switching regions quicker..

Duration: 1 hour and 2 minutes

Affected Components: Dashboard, API, Discord, Public status pages, Slack, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

Jun 1, 02:00:00 GMT+0
Identified - We're planning to do a migration for groups, so that can support multiple levels. We're aiming to cause zero downtime, but we're creating this maintenance just in case. .

Jun 1, 03:02:17 GMT+0
Completed - We just completed the migration! Multi-level groups feature is now out!.

Duration: 1 hour and 21 minutes

Affected Components: Public status pages, Dashboard, Slack, API, Discord, Webhooks, SMS, RSS & Atom, Maintenance Automations, Email, Private status pages, Microsoft Teams

May 24, 02:30:01 GMT+0
Identified - Maintenance is now in progress.

May 24, 02:30:00 GMT+0
Identified - We're planning to do a migration for components, so that can support multiple levels. You'll be able to put components under components, under components, under components! We're planning to cause zero downtime, but we're creating this maintenance just in case..

May 24, 03:51:21 GMT+0
Completed - Maintenance completed! Feature will be released soon..

Duration: 9 minutes

Affected Components: Dashboard, Slack, Microsoft Teams, API, Discord, Webhooks, Email, SMS, Private status pages, RSS & Atom, Maintenance Automations

Apr 10, 12:34:00 GMT+0
Monitoring - We're doing a big launch tomorrow! While releasing updates and doing migrations, we triggered a 10-minute outage. Stay tuned!.

Apr 10, 12:43:00 GMT+0
Resolved - The issue has been resolved! Super pumped for tomorrow's launch!.

Duration: 39 minutes

Affected Components: Dashboard, API, SMS, Webhooks, Email, RSS & Atom

Jan 30, 23:00:00 GMT+0
Identified - Will perform a necessary upgrade of our backend tech from Prisma 1 to 2. This will take about 30 minutes. Your status pages will continue to load normally, but you won't be able to update them during that time..

Jan 30, 23:40:00 GMT+0
Completed - Maintenance has been completed. Still doing some maintenance tasks behind the scenes, but there shouldn't be any problems with accessing services..

Jan 30, 23:01:00 GMT+0
Identified - Maintenance is now in progress..